Cancellation & Refund
Cancellation and Refund Policy
Last Updated: [02-09-2024]
At Strongskills, we are committed to providing high-quality training programs. We understand that circumstances may arise where you need to cancel a service or request a refund. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds for our services.
1. Cancellation Policy
a. Digital Services and Training Programs
- Cancellation by You:
- Before Commencement: You may cancel your enrollment in a digital service or training program up to 7 before the start date. Cancellations made after this period may not be eligible.
- After Commencement: Once the program or service has started, cancellations are generally not allowed. However, in exceptional circumstances, we may review requests on a case-by-case basis.
- Cancellation by Us:
- We reserve the right to cancel or reschedule a service or program due to unforeseen circumstances, such as low enrollment, technical issues, or instructor availability. In such cases, you will be offered an alternative date, program.
b. Consulting Services
- Cancellation Notice: You may cancel a scheduled consulting service by providing at least 7 day notice. Cancellations made within this period will not incur any charges, and any prepaid fees will not be refunded.
2. Refund Policy
a. Eligibility for Refunds
- Digital Services and Training Programs:
- Refunds will not be provided under any circumstances. If materials or resources have been provided, these must be returned in their original condition.
- Consulting Services:
- If a consulting service is canceled with the required notice, no refund of any prepaid fees will be issued.
b. Non-Refundable Items
- Custom Services: Any custom or personalized services, including tailored consulting or bespoke training programs, are non-refundable once work has commenced.
- Promotional Offers: Services purchased as part of a promotional offer or discount are non-refundable, unless explicitly stated otherwise.
3. How to Request a Cancellation
To request a cancellation , please contact our support team with the following information:
- Your full name
- Service or program name
- Date of purchase
- Reason for cancellation request
Contact Information:
Strongskills Online Academy
P.O.Box 8046, Sadashivanagar, Bengaluru – 560080
helpdesk@strongskills.online
8088317996
4. Exceptions
In certain cases, exceptions to this policy may be made at our discretion. If you believe you have a valid reason for a rcancellation outside of the terms outlined above, please contact us to discuss your situation.
5. Changes to This Policy
We reserve the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the changes constitutes your acceptance of the new policy.